Terms & Conditions

1. Payment Policy

1.1 Order processing

Orders are only processed once payment has reflected in Asetos Computers' bank account or has been confirmed by the relevant payment platform.

A standard 24-hour order processing period applies after payment confirmation, unless a different period is stated on the product page, invoice, quotation or checkout page.

1.2 Payment reflection times

Estimated payment reflection times are as follows:

  • Same bank payments to our listed bank account will normally reflect immediately.
  • PayFast and Payflex payments may take up to 48 hours to reflect.
  • BidorBuy / Bob Shop marketplace payments may take up to 24 hours to reflect.
  • EFT payments from other banks may take longer depending on the bank.

Asetos Computers is not liable for delays caused by banks, payment gateways, payment verification systems or marketplace platforms.

1.3 Fraud checks

Asetos Computers may delay, hold or cancel an order where payment appears suspicious, incomplete, reversed, disputed or subject to verification.

Where fraud, chargeback abuse or suspected unauthorised payment is detected, Asetos Computers may request proof of identity, proof of payment or other reasonable verification before releasing goods.

1.4 Ownership

Ownership of goods remains with Asetos Computers until full cleared payment has been received. Risk passes in accordance with the shipping, collection and delivery policy below.

1.5 Pricing errors

If a product is listed with an obvious pricing, stock, description or technical error, Asetos Computers may cancel the order and refund the customer, unless the order has already been confirmed and fulfilled.

2. Shipping, Delivery and Collection Policy

2.1 Courier services

Asetos Computers may use third-party couriers including The Courier Guy, CourierIT, Internet Express or any other suitable courier.

Delivery times are estimates only and may be affected by courier delays, public holidays, incorrect addresses, payment verification, stock availability, strikes, weather, load-shedding, customs or other circumstances outside Asetos Computers' control.

2.2 Nationwide delivery

Asetos Computers offers delivery across South Africa where courier service is available. Delivery costs, if applicable, will be shown on the invoice, quotation or checkout page.

2.3 Collection from Rosebank

Customers may collect from:

Asetos Computers
Shop G15, The Zone @ Rosebank
177 Oxford Road
Rosebank, Johannesburg

Customers collecting goods may be asked to produce proof of payment, order confirmation or identification before goods are released.

2.4 Customer-arranged courier

Customers may send their own courier or arrange pickup from Asetos Computers. Where the customer arranges their own courier, the courier is deemed to be the customer's appointed agent. Risk passes to the customer once the customer's courier collects the goods from Asetos Computers.

Asetos Computers is not liable for loss, delay, damage or mishandling by a courier appointed by the customer.

2.5 Incorrect delivery details

The customer is responsible for providing accurate delivery details. If delivery fails due to an incorrect address, unavailable recipient, refusal to accept delivery or failure to respond to courier communication, the customer may be liable for re-delivery, storage or return courier charges.

2.6 Transit damage

If goods arrive damaged, incomplete or visibly tampered with, the customer must notify Asetos Computers immediately, preferably within 24 hours of delivery. The customer must:

  • take clear photos of the outer packaging;
  • take clear photos of the inner packaging;
  • take clear photos of the damaged item;
  • keep all packaging materials exactly as received;
  • keep the shipping label visible; and
  • not discard the box, filler material or packaging until the courier claim is finalised.

Failure to retain packaging or report damage promptly may affect Asetos Computers' ability to claim from the courier.

3. Product Warranty Policy

3.1 Standard warranty

Unless stated otherwise, replacement parts and refurbished devices supplied by Asetos Computers carry a 6-month warranty. Repair jobs carry a 3-month warranty on the specific repaired fault, installed part and labour related to that repair. Some products may carry a shorter or longer warranty if clearly stated on the invoice, quotation, product page or manufacturer warranty document.

3.2 What the warranty covers

The warranty covers defects in workmanship, supplied parts or functionality that existed at the time of supply or that arise during normal use within the warranty period. For approved warranty claims, Asetos Computers may inspect, test, repair, replace or refund in accordance with applicable law.

3.3 CPA statutory warranty

Where the Consumer Protection Act applies, defective goods may be returned within 6 months of delivery if they fail to meet the required standard of quality. Where the law gives the customer the right to choose between repair, replacement or refund, Asetos Computers will comply with that right.

3.4 Warranty exclusions

The warranty does not cover damage or faults caused by:

  • misuse, abuse or neglect;
  • liquid damage or corrosion;
  • power surge or electrical damage;
  • physical damage, drops, cracked screens, broken hinges or broken casings;
  • overheating due to blocked vents, dust or poor ventilation;
  • unauthorised repairs or tampering;
  • incorrect installation by the customer or third party;
  • incompatible hardware, software, BIOS, firmware or drivers;
  • viruses, malware, operating-system corruption or software issues;
  • consumable wear and tear;
  • battery degradation from normal use;
  • customer-supplied parts;
  • data loss;
  • faults unrelated to the work performed by Asetos Computers; or
  • defects that were disclosed and accepted at the time of sale.

3.5 Compatibility

Asetos Computers warrants that products will be materially as described. However, Asetos Computers does not guarantee compatibility with every laptop, desktop, server, phone, operating system, BIOS version, software application or third-party accessory unless compatibility was confirmed by Asetos Computers in writing for the customer's specific device or intended use.

Customers must check model numbers, part numbers, connector type, voltage, wattage, screen pin count, resolution, battery type and other relevant specifications before ordering.

3.6 Refurbished, used and graded products

Used, refurbished, pre-owned, open-box or graded products may show cosmetic signs of prior use. Asetos Computers will disclose the condition or grade of such products as far as reasonably possible. Known defects, missing accessories, reduced battery health, cosmetic issues or limitations should be recorded on the product page, quotation, invoice or sales note where applicable.

4. Returns, Refunds and Exchange Policy

4.1 Return authorisation

Customers must contact Asetos Computers before returning any item. Asetos Computers may require the invoice number, order number, serial number, fault description, photos, videos or test results before approving a return. Items returned without approval may be rejected or delayed.

4.2 Defective products

If a product is defective within the warranty period, the customer must report the fault within the warranty period. Asetos Computers will assess the product and, where the claim is valid, handle the matter in accordance with the applicable warranty and South African law. For valid warranty claims, reasonable replacement shipping costs will be covered by Asetos Computers.

4.3 Items ordered in error

If the customer ordered the wrong item, changed their mind, selected the wrong model, or no longer requires the item, Asetos Computers may accept the return at its discretion, provided that:

  • the item is returned promptly;
  • the item is unused, undamaged and complete;
  • all accessories, manuals, packaging and labels are included;
  • the item has not been installed, opened, modified or damaged; and
  • the return is not prohibited by law or product condition.

For customer-error returns, original shipping costs are not refundable and return shipping is for the customer's account.

4.4 Restocking or handling fee

For customer-error returns, opened items, incorrectly ordered items, incomplete returns, or items returned as defective but found to be fully operational, Asetos Computers may charge a reasonable handling, testing or restocking fee. The standard restocking fee may be up to 15% of the item value, depending on the condition of the item, packaging, testing required and loss of resale value. No restocking fee will be charged where the law does not permit one.

4.5 No fault found

If an item is returned as defective but testing shows that it is operational, Asetos Computers may reject the warranty claim. The customer may be liable for inspection, testing, return shipping, storage or re-delivery charges, provided such charges are reasonable and were disclosed.

4.6 Non-returnable items

Unless defective or required by law, the following may not be returnable:

  • installed parts;
  • opened electronic components;
  • special-order items;
  • custom-configured items;
  • items damaged by the customer;
  • items missing accessories or packaging;
  • software, licences or digital items;
  • consumables;
  • customer-supplied parts;
  • items sold with disclosed defects; and
  • items that have been physically altered, fitted, soldered, modified or combined with other goods.

4.7 Refund processing

All refunds, regardless of any cooling-off period or other approved refunds, are processed within 30 days of the refund being approved. Banks, payment gateways and marketplace platforms may take additional time to reflect the refund. Refunds will usually be made to the original payment method unless Asetos Computers agrees otherwise.

5. Online Orders and Cooling-Off Policy

Where the Electronic Communications and Transactions Act applies, an online customer may have the right to cancel certain online transactions within 7 days after receiving the goods. Where this right applies:

  • the customer may cancel without reason;
  • the customer must return the goods;
  • the customer may be liable for the direct cost of returning the goods; and
  • the goods must be returned complete and in the condition required by law.

This cooling-off right does not apply to all transactions and may not apply to special-order goods, installed goods, opened electronic components, custom items or goods that cannot be returned by law or by their nature.

6. Repair Terms and Conditions

Every device booked in for assessment, service or repair is governed by our Repair Terms and Conditions (version 2.0), which the customer accepts by signing the intake form or by handing in a device. In summary:

  • A standard assessment fee of R345 applies. It is credited against the repair price if the quotation is accepted, and waived where we decline the repair or find it uneconomical.
  • Quotations are valid for 7 days. Work starts only on written approval and a 50% deposit; any additional work is quoted for separate approval.
  • Back up your data and have BitLocker keys, passwords and account credentials ready; disable Find My and activation locks before book-in.
  • We work only on the reported, diagnosed and approved faults. Pre-existing and latent defects, especially after liquid damage, are not covered.
  • Repair work carries a 3-month (90-day) warranty on the repaired fault, the installed part and the related labour, in line with section 57 of the CPA.
  • Full payment is due before release. Collect within 30 days of notification; from day 31 a storage fee of R30 per device per day applies, and an uncollected device may be sold or disposed of after a further 60 days and reasonable written notice.

Where anything in this summary differs from the Repair Terms and Conditions, the Repair Terms and Conditions apply.

7. Abandoned Devices and Storage Policy

7.1 Collection period

Customers must collect devices promptly after repair completion, quote rejection, unsuccessful repair outcome or notification that the device is ready. Customers must collect within 30 days after the repair outcome is communicated.

7.2 Storage period

Devices will be stored at Asetos Computers' insured premises for up to 30 days after the customer has been notified that the device is ready for collection or that the repair outcome is available. After 30 days, Asetos Computers may move the item to a separate storage facility at the customer's risk and cost.

7.3 Storage charges

From day 31 after notification, a storage fee of R30 per device per day applies, as set out in the Repair Terms and Conditions. Storage charges must be paid before the device is released.

7.4 Disposal of abandoned items

If an item remains uncollected for 60 days after being moved to storage, Asetos Computers may treat the item as abandoned and may dispose of, recycle, sell or use the item to defray storage, handling and repair costs. Before disposal, Asetos Computers will make reasonable efforts to contact the customer using the contact details provided at book-in. Customers are responsible for ensuring that their contact details remain accurate and reachable.

8. Data, Privacy and Confidentiality Policy for Repairs

Asetos Computers respects customer privacy. Asetos Computers will not intentionally access, copy, disclose or use customer data except where reasonably necessary for diagnosis, backup, recovery, testing, repair, quality control or customer-approved work.

Customers should remove private, sensitive or confidential information before booking in a device where possible. Where data recovery, backup or operating-system work is requested, the customer authorises Asetos Computers to access the relevant storage device only to the extent reasonably required to perform the service. Asetos Computers is not responsible for illegal, infringing or unauthorised content stored on customer devices.

9. Limitation of Liability

To the maximum extent permitted by law, Asetos Computers is not liable for:

  • indirect loss;
  • loss of profit;
  • loss of income;
  • business interruption;
  • loss of opportunity;
  • loss of data;
  • loss caused by customer failure to back up data;
  • loss caused by missing passwords or recovery keys;
  • software corruption;
  • third-party courier delay;
  • manufacturer warranty refusal;
  • customer-supplied part failure;
  • compatibility issues not confirmed in writing;
  • pre-existing defects;
  • hidden liquid damage;
  • intermittent faults; or
  • defects outside the approved repair scope.

This clause does not exclude liability for gross negligence, intentional misconduct, fraud, or any liability that cannot lawfully be excluded.

10. Complaints and Dispute Resolution

Customers must first contact Asetos Computers and give Asetos Computers a reasonable opportunity to resolve the issue. Complaints may be sent to:

Email: info@asetos.co.za / sales@asetos.co.za
Telephone: 011 057 5709
Address: Shop G15, The Zone @ Rosebank, 177 Oxford Road, Rosebank, Johannesburg, 2196

If the matter cannot be resolved directly, the customer may refer the matter to the Consumer Goods and Services Ombud, the National Consumer Commission, a court, or any other forum with jurisdiction.

11. General Terms

Asetos Computers may update these policies from time to time. The policy applicable to a transaction is the policy in force at the time of purchase, repair booking, quote approval or order confirmation, unless the law requires otherwise. If any clause is found to be invalid or unenforceable, the remaining clauses will continue to apply. These policies are governed by the laws of South Africa.

12. Checkout / Invoice Notice

By placing an order, booking in a device, approving a repair, arranging collection or accepting delivery, the customer confirms that they have read and accepted Asetos Computers' payment, warranty, shipping, returns and repair policies.

Important repair notice: Asetos Computers is an independent repairer and not an authorised repair centre for major manufacturers. Customers must back up data, keep passwords and BitLocker keys available, remove accessories, and approve repairs in writing before work begins.