Product Warranty Policy

1.1 Standard warranty

Unless stated otherwise, replacement parts and refurbished devices supplied by Asetos Computers carry a 6-month warranty.

Repair jobs carry a 3-month warranty on the specific repaired fault, installed part and labour related to that repair.

Some products may carry a shorter or longer warranty if clearly stated on the invoice, quotation, product page or manufacturer warranty document.

1.2 What the warranty covers

The warranty covers defects in workmanship, supplied parts or functionality that existed at the time of supply or that arise during normal use within the warranty period.

For approved warranty claims, Asetos Computers may inspect, test, repair, replace or refund in accordance with applicable law.

1.3 CPA statutory warranty

Where the Consumer Protection Act applies, defective goods may be returned within 6 months of delivery if they fail to meet the required standard of quality.

Where the law gives the customer the right to choose between repair, replacement or refund, Asetos Computers will comply with that right.

1.4 Warranty exclusions

The warranty does not cover damage or faults caused by:

• misuse, abuse or neglect;
• liquid damage or corrosion;
• power surge or electrical damage;
• physical damage, drops, cracked screens, broken hinges or broken casings;
• overheating due to blocked vents, dust or poor ventilation;
• unauthorised repairs or tampering;
• incorrect installation by the customer or third party;
• incompatible hardware, software, BIOS, firmware or drivers;
• viruses, malware, operating-system corruption or software issues;
• consumable wear and tear;
• battery degradation from normal use;
• customer-supplied parts;
• data loss;
• faults unrelated to the work performed by Asetos Computers; or
• defects that were disclosed and accepted at the time of sale.

1.5 Compatibility

Asetos Computers warrants that products will be materially as described.

However, Asetos Computers does not guarantee compatibility with every laptop, desktop, server, phone, operating system, BIOS version, software application or third-party accessory unless compatibility was confirmed by Asetos Computers in writing for the customer’s specific device or intended use.

Customers must check model numbers, part numbers, connector type, voltage, wattage, screen pin count, resolution, battery type and other relevant specifications before ordering.

1.6 Refurbished, used and graded products

Used, refurbished, pre-owned, open-box or graded products may show cosmetic signs of prior use.

Asetos Computers will disclose the condition or grade of such products as far as reasonably possible.

Known defects, missing accessories, reduced battery health, cosmetic issues or limitations should be recorded on the product page, quotation, invoice or sales note where applicable.