Payment Policy

1.1 Order processing

Orders are only processed once payment has reflected in Asetos Computers’ bank account or has been confirmed by the relevant payment platform.

A standard 24-hour order processing period applies after payment confirmation, unless a different period is stated on the product page, invoice, quotation or checkout page.

1.2 Payment reflection times

Estimated payment reflection times are as follows:

• Nedbank payments to our bank account usually reflect immediately.
• PayFast and Payflex payments may take up to 48 hours to reflect.
• BidorBuy / Bob Shop marketplace payments may take up to 24 hours to reflect.
• EFT payments from other banks may take longer depending on the bank.

Asetos Computers is not liable for delays caused by banks, payment gateways, payment verification systems or marketplace platforms.

1.3 Fraud checks

Asetos Computers may delay, hold or cancel an order where payment appears suspicious, incomplete, reversed, disputed or subject to verification.

Where fraud, chargeback abuse or suspected unauthorised payment is detected, Asetos Computers may request proof of identity, proof of payment or other reasonable verification before releasing goods.

1.4 Ownership

Ownership of goods remains with Asetos Computers until full cleared payment has been received.

Risk passes in accordance with the shipping, collection and delivery policy below.

1.5 Pricing errors

If a product is listed with an obvious pricing, stock, description or technical error, Asetos Computers may cancel the order and refund the customer, unless the order has already been confirmed and fulfilled.