Shipping, Delivery and Collection Policy

1.1 Courier services

Asetos Computers may use third-party couriers including The Courier Guy, CourierIT, Internet Express or any other suitable courier.

Delivery times are estimates only and may be affected by courier delays, public holidays, incorrect addresses, payment verification, stock availability, strikes, weather, load-shedding, customs or other circumstances outside Asetos Computers’ control.

1.2 Nationwide delivery

Asetos Computers offers delivery across South Africa where courier service is available.

Delivery costs, if applicable, will be shown on the invoice, quotation or checkout page.

1.3 Collection from Rosebank

Customers may collect from:

Asetos Computers
Shop G15, The Zone @ Rosebank
177 Oxford Road
Rosebank, Johannesburg

Customers collecting goods may be asked to produce proof of payment, order confirmation or identification before goods are released.

1.4 Customer-arranged courier

Customers may send their own courier or arrange pickup from Asetos Computers.

Where the customer arranges their own courier, the courier is deemed to be the customer’s appointed agent. Risk passes to the customer once the customer’s courier collects the goods from Asetos Computers.

Asetos Computers is not liable for loss, delay, damage or mishandling by a courier appointed by the customer.

1.5 Incorrect delivery details

The customer is responsible for providing accurate delivery details.

If delivery fails due to an incorrect address, unavailable recipient, refusal to accept delivery or failure to respond to courier communication, the customer may be liable for re-delivery, storage or return courier charges.

1.6 Transit damage

If goods arrive damaged, incomplete or visibly tampered with, the customer must notify Asetos Computers immediately, preferably within 24 hours of delivery.

The customer must:

• take clear photos of the outer packaging;
• take clear photos of the inner packaging;
• take clear photos of the damaged item;
• keep all packaging materials exactly as received;
• keep the shipping label visible; and
• not discard the box, filler material or packaging until the courier claim is finalised.

Failure to retain packaging or report damage promptly may affect Asetos Computers’ ability to claim from the courier.