Online Orders and Cooling-Off Policy

Where the Electronic Communications and Transactions Act applies, an online customer may have the right to cancel certain online transactions within 7 days after receiving the goods.

Where this right applies:

• the customer may cancel without reason;
• the customer must return the goods;
• the customer may be liable for the direct cost of returning the goods; and
• the goods must be returned complete and in the condition required by law.

This cooling-off right does not apply to all transactions and may not apply to special-order goods, installed goods, opened electronic components, custom items or goods that cannot be returned by law or by their nature.